ExpatGPS™ provides a complete expat preparation and family support package that functions as an internal offering but without the investment of time, resources and overhead associated with an internal program.
ExpatGPS™ is a complete solution to the number one cause of international assignment failures or compromises: employee and family adjustment issues.
International assignments are one of the most complex, interdisciplinary, and cross functional activities an organization can undertake, involving senior management, strategy, talent initiatives and HR programs, as well as mobility and relocation professionals.
Management knows about a candidate's ability, temperament, interests, and motivation for an assignment, but research from the past ten years has consistently confirmed that when assignments fail or are compromised and ineffective, in two-thirds of the cases the cause is the employee and family's inability to adjust to the new location.
Issues that management or HR cannot or should not know about, such as behavioral health concerns, family problems, "back home" parental issues, children's health and education (to mention only a few) impact not only the outcome of the assignment, but often the willingness of an employee to accept an assignment. This is where the ExpatGPS program comes in.
ExpatGPS is designed as an "OPIM: organizational plug in module", or an "organizational function" (or capability) you install or "plug in" an existing organization. It functions as if it were "owned and operated" by the parent organization, appearing to users as of offering or benefit provided by your organization.
It requires no development resources, no "ramp up" (except, of course, to coordinate with other functions), and uses only the management resources and capital-costs allocated to it. It is similar to "outsourcing", but different in one important respect. Outsourcing is frequently done to replace an existing organizational function with one from the outside. An OPIM, on the other hand, is typically a NEW organizational capability which saves the development cost and deployment time needed to install a new functional part of the organization. You get new capabilities and functions instantly, without the associated development, start-up, and personnel expenses.
First, our senior organizational expert works with you to make sure that all the important stakeholders (Senior Management, HR, Operations, Talent, Mobility) are "hooked in" and informed about the program. Then, you select the best candidates to get the job done. Once chosen, the ExpatGPS team works confidentially with the employee and family to ensure the business and personal-family success of the assignment.
The ExpatGPS team is composed of highly experienced professionals selected from the best and most experienced in the expat preparation and support business. They are assisted by cutting edge technology (the International Assignment Profile-the IAP) that rapidly gathers the required information and identifies the key issues.
The ExpatGPS coaches and mentors start their work with a prioritized list of key location adjustment issues, family-spouse-children's concerns, behavioral strengths and concerns, and back home considerations that will impact the assignment. Even the pets are included!
Our technology, the International Assignment Profile™ (IAP) uses artificial intelligence to identify and prioritize the key issues that will impact a family based on an on-line interview matched to specific data from the anticipated location. The result is a customized, focused planning and education program designed to help the employee arrive at the job ready to begin work, and the family to arrive ready to face the issues in their new home. Like a good GPS, the program points the way but leaves the family in charge of their own decisions and plans.
A family moving to a specific location is a unique experience, and general programs cannot address the complexity of risks and problems facing assignees. Some have "back home" issues (such as parents in a nursing home), others face children's health and education issues, others a spouse-partner dual career compromise situation. Our technology prioritizes the unique risk profile, and our coach-mentors craft unique solutions with each family.
Duty of care is an emerging set of liabilities and obligations that are leading to punitive and expensive lawsuits. ExpatGPS is a tangible sign that you as an employer realize the risks involved in an assignment, and have acted to provide care in the form of preparation and support. In fact, ExpatGPS is the foundation of a complete Duty of Care OPIM (organizational plug in module) soon to be released with our partners as a "DOC-Kit™"
Successful programs require four main elements, all built in to the ExpatGPS modules.
We've prepared expat employees and families for some of the most demanding and difficult locations in the world, ranging from emerging economies in Africa and Asia to more established locations in South America or Europe.
We fit small organizations with just a few (but critically important) expats to large multinationals with thousands of expats. The design is for a seamless experience, seen by the expat and family as a sign of management's commitment and fulfillment of its duty of care.
ExpatGPS modules are incredibly inexpensive, especially when compared to the lost productivity (and opportunity) of a failed or compromised assignment. While each ExpatGPS module is customized to fit the needs of a particular organization, the cost for a module that covers ALL your expats is typically around 1/10 of 1% of the total international HR budget.
Think of ExpatGPS as a hedge against the INEVITABLE assignment risks that degrade performance and reduce expat retention rates.
ExpatGPS coach-mentors are highly experienced and well trained to handle the multitude of personal, family, and career issues that arise in planning for an international assignment.